Warehouse Operations Supervisor

  • Day Shift
  • Clean, Climate-Controlled Warehouse
  • Comprehensive compensation package: medical/dental/vision, 401K with match, sick time, vacation days, paid holidays, floating holidays

WineDirect is the leading provider of Direct-to-Consumer solutions for wineries. As the wine industry has increased focus on DTC sales over the past few years, we've been leading the charge with our all-in-one solution. With e-commerce, wine club management, point-of-sale, and order fulfillment – we have everything our clients' need to develop and grow successful DTC programs. We facilitate more than 15 million orders representing over $2 billion in sales for our 2,000+ winery clients annually. We are a dynamic and growing company that is driving towards even higher growth with one clear goal, that determines our focus each and every day – to be The Winery's Champion. We do that through a strong culture of innovation and an unwavering focus on delivering the best to our clients.

We are looking for a multi-talented Operations Supervisor for our Glenwillow, OH location. The Supervisor will be responsible for key performance indicators relative to their shift for labor utilization, units per hour, order accuracy, and client order SLA's (service level agreement). The Supervisor will provide necessary training and development of employees with documented records and reviews while maintaining their respective shift hours in Paycom. The Supervisor will participate as a safety committee member and adhere to safety guidelines set-forth by company and other regulatory agencies. The Supervisor will work closely with other departments including inventory, receiving, and projects as well as will ensure seamless communication between shift Leadership.

What You'll Be Doing

  • Manage and lead a team of 30+ associates spanning multiple production functions.
  • Monitor/control order flow through multiple systems
  • Ensure execution and completion of all daily orders
  • Closing manifests and End of Day reporting
  • Manage staffing levels based on weekly forecasts
  • Communicate with other departments including Receiving and Client Success
  • Training and development of staff
  • Support all safety programs and OSHA compliance to ensure a safe work environment
  • Process improvement
  • Create and update SOP's
  • Other duties as assigned by the Manager
  • Must have flexibility with schedule

Who You Are

  • Candidates must possess a highly developed sense of empathy, with a focus on ensuring the best experience for our partners, clients, and the end-consumer.
  • Has knowledge and experience in direct-to-consumer fulfillment operations as well as high-quality technical, problem-solving, and communication skills.
  • Has experience with performance metrics and process improvement with demonstrable problem-solving skills and investigative skills.
  • Must have a minimum High School diploma or equivalent
  • Minimum 2 years of increased responsibility and supervisory experience working in a warehouse and/or logistics setting
  • Ability to move and lift up to 50 lbs.
  • Forklift/material handling experience a plus
  • Experience working with Warehouse Conveyor system a plus
  • Mechanical experience a plus
  • Excellent communication skills, verbal and written
  • Attention to detail and advanced computer proficiency

Why WineDirect?

  • You will have the ability to transform the wine industry by facilitating wineries' ability to sell their products globally
  • You'll get to work with and support a stellar group of people who work together to care for our clients and their customers
  • You'll be empowered to make decisions, both to get the job done and to further your career
  • We have a competitive compensation package including medical, dental and vision coverage as well as employer-paid Term Life Insurance, Long Term Disability and AD&D, and a 401(k) plan with match. Paid time off includes sick time, vacation days, paid holidays, and floating holidays.

WineDirect is an Equal Opportunity Employer.