Business Operations Analyst - Fulfillment

At WineDirect our mission is to provide industry-leading luxury fulfillment services specifically catered to the premium & ultra-premium sector of the wine industry. Our technology, business vertical, and obsessive customer focus provide a differentiated value proposition unique to any logistics, 3PL, or wine vertical.

Through a distribution network of 6 DC’s – we support DTC shipping for a broad base of wineries – from small family-owned businesses to large portfolio enterprises. And serve as a brand extension from the Winery to the consumer’s doorstep.

We are seeking an energetic and highly motivated individual to fill a key position on our Fulfillment IT team. As a Business Operations Analyst to help embed data-driven approaches into our Product, Sales, Customer Success, and Operations verticals – and apply analytical rigor to our decision-making process at our American Canyon, CA office.

The Business Operations Analyst must have a foundational toolkit for analysis: data aggregation, cleansing, scrubbing; KPI formulation and definition; data visualization & dashboarding.

The ideal candidate will take the analytics a step further by working to distill narratives from the data, to drive change in the business. They will also excel at influencing in a cross-functional environment. They will serve as an in-house consultant to Sales, Customer Success, Operations & Product and be able to translate needs into actionable analytics. Both on an ad-hoc basis and through long-term dashboards.

The day to day may range from conducting pricing/benchmarking analysis for core goods or conducting cost-benefit analysis of expanding our operational footprint. To quantifying service levels into Customer-facing dashboards. The analytics will cover every component of our business (cost, revenue, service), and will help inform WineDirect’s value propositions.

What you’ll be doing:

  • Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, and re-designing infrastructure for greater scalability.
  • Develop key performance indicators (KPIs), tools, and intuitive dashboards to streamline business processes and enhance productivity.
  • Conduct ad hoc data analysis and craft presentations for high-stakes reviews.
  • Build data-driven business cases to guide decision making throughout the organization.
  • Contribute to the evolution of the technical vision and strategy of the Order Management System
  • Other duties assigned.

Who you are:

Candidates must possess highly developed sense of empathy, with a focus on ensuring the best experience for our partners, clients, and the end-consumer.

  • Experience: 3+ years of relevant analytics experience in Operations, Consulting, or Strategy function.
  • Software Proficiency: Advanced in MS Excel, SQL, and data visualization tools like Sigma, Tableau.
  • Ability to adapt in ambiguity and agile in responding to changing business needs.
  • Have a strong sense of self-startership, and an ability to identify needs and deliver value to various stakeholders.
  • Excellent verbal and written communication skills.
  • Education: Bachelor’s Degree in analytics-related field (e.g., Business Analytics, Statistics, Economics, Supply Chain) or equivalent experience
  • Strong Business Analysis and organizational skills.
  • Experience supporting and working with cross-functional teams in a dynamic environment.

Why WineDirect:

  • You will have the ability to transform the wine industry by facilitating winery’s ability to sell their products globally
  • You’ll get to work with and support a stellar group of people who work together to care for our clients and their customers
  • You’ll be empowered to make decisions, both to get the job done and to further your career
  • We have a competitive compensation package including medical, dental and vision coverage as well as Life, Long Term Disability and AD&D at no cost to the employee and a 401 (k) plan.

WineDirect is an Equal Opportunity Employer.