At WineDirect our mission is to provide industry-leading luxury fulfillment services specifically catered to the premium & ultra-premium sector of the wine industry. Our technology, business vertical, and obsessive customer focus provide a differentiated value proposition unique to any logistics, 3PL, or wine vertical.
Through a distribution network of 6 DC’s – we support DTC shipping for a broad base of wineries – from small family-owned businesses to large portfolio enterprises. And serve as a brand extension from the Winery to the consumer’s doorstep.
We are seeking an energetic and highly motivated individual to fill a key position on our Fulfillment IT team. As a Business Operations Analyst to help embed data-driven approaches into our Product, Sales, Customer Success, and Operations verticals – and apply analytical rigor to our decision-making process at our American Canyon, CA office.
The Business Operations Analyst must have a foundational toolkit for analysis: data aggregation, cleansing, scrubbing; KPI formulation and definition; data visualization & dashboarding.
The ideal candidate will take the analytics a step further by working to distill narratives from the data, to drive change in the business. They will also excel at influencing in a cross-functional environment. They will serve as an in-house consultant to Sales, Customer Success, Operations & Product and be able to translate needs into actionable analytics. Both on an ad-hoc basis and through long-term dashboards.
The day to day may range from conducting pricing/benchmarking analysis for core goods or conducting cost-benefit analysis of expanding our operational footprint. To quantifying service levels into Customer-facing dashboards. The analytics will cover every component of our business (cost, revenue, service), and will help inform WineDirect’s value propositions.
What you’ll be doing:
Who you are:
Candidates must possess highly developed sense of empathy, with a focus on ensuring the best experience for our partners, clients, and the end-consumer.
WineDirect is an Equal Opportunity Employer.