Quality Assurance Lead
- Day Shift
- Clean, climate-controlled warehouse
- Competetive benefits including medical, dental, vision, employer-paid Term Life, 401k with 4% match, generous PTO and paid holidays
- Strong culture of employee engagement and recognition - monthly employee snacks and events
WineDirect is the leading provider of Direct-to-Consumer solutions for wineries. As the wine industry has increased focus on DTC sales over the past few years, we've been leading the charge with our best-in-class fulfillment services. We facilitate more than 15 million orders representing over $2 billion in sales for our 2,000+ winery clients annually. We are a dynamic and growing company that is driving towards even higher growth with one clear goal, that determines our focus each and every day – to be The Winery's Champion. We do that through a strong culture of innovation and an unwavering focus on delivering the best to our clients.
We are seeking an energetic and highly motivated individual to fill a key position on our Operations team, as a Quality Assurance Lead at our Glenwillow, OH location.
As a Quality Assurance Lead, you will oversee the QA area, ensuring each order is packed to specifications established by our clients. You will be leading a team of 8-10 individuals to ensure picked orders are packed timely and accurately.
What you will be doing:
• Implement and enforce policies and procedures for QA inspection and packing area
• Manpower planning based on daily, weekly, monthly forecasted volume
• Organization of the packing stations area
• Ensure feedback for order mis-picks is relayed to appropriate picking areas
• Track and measure packing productivity
• Ensure appropriate orders are packed to meet various carrier pickup schedules based on delivery type
• Work closely with Inventory Control and Control Desk to resolve problem orders
• Ensure your team has all the needed tools to complete daily workload
• Training and re-training of packing employees as needed
• Provide excellent customer service
Who you are:
• Must have a High School diploma
• Minimum 2 years of relevant experience working in a warehouse and/or logistics setting or 1 year of experience leading a team of employees
• Excellent communication skills, verbal and written
• Attention to detail
• Ability to multitask
• Advanced computer proficiency
• Experience working in a direct-to-consumer environment preferred
Why WineDirect?
• You will have the ability to transform the wine industry by facilitating wineries ability to sell their products globally.
• You’ll get to work with and support a stellar group of people who work together to care for our clients and their customers.
• You’ll be empowered to make decisions, both to get the job done and to further your career.
• We have a competitive compensation package including medical, dental and vision coverage as well as Life, Long Term Disability and AD&D at no cost to the employee and a 401(k) with employer match.
WineDirect is an Equal Opportunity Employer.